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Data deletion instructions

You can have LiveAds delete the data it received from Meta at any time. Any of the three routes below leads to complete deletion within 30 days.

Revision

  1. A

    In the LiveAds console

    1. Sign in to LiveAds and open Sources.
    2. On the Meta connection, press Disconnect and delete data.
    3. Check the list of what will be removed and confirm.

    LiveAds revokes its permissions with Meta at once, starts deletion and shows a confirmation code.

  2. B

    In your Facebook settings

    1. On Facebook, open Settings & privacy, then Settings.
    2. Go to Business Integrations (in some versions, Apps and websites).
    3. Select LiveAds and press Remove.
    4. In the Removed tab, open View details next to LiveAds and press Send Request.

    Meta forwards the request to us, and Facebook shows a confirmation code with a link to the status page.

  3. C

    By email

    1. Write to [email protected] with the subject Data deletion.
    2. Send it from the email of your LiveAds account, or include your Facebook name and the IDs of the ad accounts you connected.

    We confirm within 2 business days and send you a confirmation code.

What is removed

  • The Meta connection and its access tokens
  • Business portfolios, ad accounts and Pages loaded from Meta
  • Cached campaigns, ad sets and ads
  • Statistics
  • Comments loaded from your ads and Page posts
  • Records of media files sent through LiveAds

When

At once
LiveAds loses access to Meta.
Within 30 days
Data is removed from the live database.
Within 30 days
Backups that held it expire.

What stays

A record of the request itself (code, dates, status), so we can show it was carried out, and invoices that accounting law requires us to keep. Neither contains data received from Meta. Anything you already published on Facebook, such as a reply as your Page, stays on Facebook until you delete it there.